We want you to be 100% happy with your purchase from us. If you change your mind on any full price or sale item purchased in-store or online, you can return it to our online team within 10 days of receipt for domestic customers, or within 40 days of receipt for international customers.
Returns will only be accepted when:
- Items are in their original condition;
- Items are in their original packaging (shoe boxes must also be returned in their original condition);
- Proof of purchase is provided; and
- A returns form is included (items returned via post only).
Refunds will be processed:
- Within 24-48 hours of receipt where possible
- The way you made the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
Gift Cards will be emailed immediately and gift cards mailed within 1-2 business days
Cost of return
When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
To return your order to our online team, please send to: