We want you to be 100% happy with your purchase from us. If you find any defects on any item purchased you can return it to our online team within 10 days of receipt for domestic customers, or within 30 days of receipt for international customers.
Returns will only be accepted when:
- Items are in their original condition;
- Items are in their original packaging;
- Proof of purchase is provided; and
Refunds will be processed:
- Within 24-48 hours of receipt where possible
- The way you made the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- Any transaction fees occurred during payment will not be included in the refund
- MESSANO Eyewear is not liable for any refund fees from third party credit agencies.
Cost of return
When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
To return your order to our online team, please send to:
Parcel Locker 1010617585
26 Crombie Avenue